Vincy Delivery - Terms and Conditions

Introduction

Welcome to Vincy Delivery Ltd, our website and app www.vincydelivery.com(and all pages attaching to and including this domain name) and our applications (each our "service"). This page (together with the documents referred to on it) informs you about the terms and conditions on which our partner or non-partner stores supply any of their meals, items or other products listed on our site to you. Please read these terms and conditions carefully before ordering any product from our site. By accessing our site and placing an order you agreed to be bound by these terms and conditions and our terms of use policy. "you", "your" and "customer" refers to the person using our service to place an order.

If you have any queries relating to these terms and conditions please contact us before you place an order. If you do not accept any of these terms and conditions, we urge you not to use our service.

1. About Us

www.vincydelivery.com Vincy Delivery is a business which delivers food, products and items prepared and offered by independent businesses and stores, which may be or may not be our direct business partners and delivered by us to you on behalf of the stores you may be placing your order(s).

2. Purpose

The purpose of Vincy delivery is to provide a simple and convenient service to you, linking you to the Partner/Non-partner stores and providing you menu options and allowing you to order items from them. Vincy delivery markets meals, items and products on behalf of our partner/non-partner stores, concludes orders on their behalf and then delivers the items | products to you.

3. Service Availability

Vincy delivery offers an ordering and delivery service from various stores throughout Saint Vincent and the Grenadines. Each virtual store displayed on our website or app, has a prescribed delivery area. This is to ensure that all meals and products reach your door when they are at their best. Please note that operating hours will vary depending on local trading conditions and the availability of the stores. Please click on the relevant link to view our services, and then click on your chosen menu, which will provide you with the option to submit your order to your chosen Store.

4. Orders

When you place an order through our service, a confirmation email confirming the details of the order and your address details will be sent to us. The contract for the supply of any meal, item or product you order through us will be between you and Vincy delivery. This contract will only be formed when you have been sent the confirmation by us. You also will be able to see the status of the order by checking your order account. Please ensure that you have provided us a correct email address and phone number, as this is how we will communicate with you about your order. Please also ensure that you also provide an accurate address and contact telephone number to ensure that your items arrive to you at the correct location.

If you find any inaccurate information on the order confirmation you should notify us at the earliest convenience. If you do not open the door or respond to electronic or telephonic correspondence within 10 minutes of our delivery drivers physically reaching your address, we reserve the right to leave the premises. You will then be charged for the full value of the meals ordered. Vincy delivery seeks to provide the highest quality service and will be your first point of contact. In the unlikely event if there is a problem with your order, including matters regarding to food/product quality, you are legally entitled to receive a replacement for the meals / items you have ordered. We do monitor service standards very closely and it is of utmost importance to us that they comply with the high standards we expect. Please let us know if you have any comments relating to service or in respect of the products by contacting our local branch via the contact information provided on the website / app.

5. Meals and Allergen Information

All meals and items are subject to availability. Your selected restaurant may or may not offer an alternative for any meal it cannot provide you with. For any questions regarding the allergen contents of specific dishes please contact the restaurant directly or Vincy delivery. If you have any allergic requirements please contact Vincy delivery by the details provided on the website / app prior to placing your order. Vincy delivery cannot guarantee that any of the meals sold by our partner/non-partner restaurants are free of allergens.

6. Sale of Alcohol

Alcoholic beverages may only be sold to persons over the age of 18 and proof of age may be required on delivery. It is a matter solely for the partner/non-partner store to determine whether alcoholic beverages can be sold to you. Vincy delivery reserves the right to refuse to deliver any alcohol to any person who does not appear to be over the age of 18, or who is, or appears to be, under the influence of either alcohol or drugs. By placing an order that includes alcohol, you confirm that you are at least 18 years old. By placing an order for alcohol you agree to provide us with proof of age if requested to do so.

7. Availability and Delivery

Our aim is to provide the best delivery service possible in Saint Vincent and the Grenadines. However very occasionally things do not always go to plan and factors, such as traffic conditions and weather may prevent us from achieving our stated delivery times. We will do our best to ensure that your items are delivered by the time specified in the email / webpage / app. The timing of your order may also be determined by taking into account the volume of orders and the circumstances being faced by the partner/non-partner store, at that particular time.

8. Cancellations & Refunds

You have the right to cancel an order within a reasonable time and before the order becomes an accepted order by contacting Vincy delivery through the available contact numbers on the website/app. Any order cancelled by you after it becomes an accepted order will be charged to you. Vincy delivery or a partner store will tell you when an order is cancelled. Any payment made by you prior to an order being cancelled by Vincy delivery or a partner/non-partner store will usually be reimbursed using the same method you used to pay for your order, or in some cases by the convenient way of refund for Vincy delivery at that particular time.

All our card refunds may take up to 5 working days to return to your card account depending on the card provider. We aim to process all refund requests as soon as possible. We will notify you by email or by the contact number given on the order if there is any change in the refund process. If you have any questions or concerns relating to your refund you should contact Vincy delivery directly. Any complaints regarding refunds, cancellations, complaints and/or disputes should be emailed to support@vincydeliverysvg.com

9. Price and Payment

The price of any meals, items and products will be listed on our service. These prices include VAT. Prices will vary between supplier menu’s and are liable to change at any time. Changes made will not affect orders in respect of which you have been presented with a confirmation email. Except in the case of where there is an obvious pricing mistake, whereby we will notify you as soon as possible about the pricing issue. We retain to the right to cancel your order once we notify you of a mistake. Despite our best efforts, some of the meals, items and products listed on our service may be incorrectly priced. Vincy delivery will normally verify prices as part of the order process. Payment for all meals, items and products can be made via card or by cash on delivery, through our service. In case of card payment, once your order has been confirmed your credit or debit card will have been authorised and the amount marked for payment. Payment is made directly to Vincy delivery.

10. Our Liability

To the extent permitted by law, Vincy delivery provides our service and content on an "as-is" and "as available" basis and we make no representation or warranty of any kind, express or implied, regarding the content or availability of our service, or that it will be timely or error-free or that all defects will be corrected. Subject as provided below, neither Vincy delivery nor any partner/non-partner stores shall have any liability to you for any direct, indirect, special or consequential losses or damages arising in contract, tort (including negligence) or otherwise arising from your use of or your inability to use our Service. In the event that Vincy delivery or the partner/non-partner store is found to be liable to you our total aggregate liability is limited to the purchase price of the meals, items or products you have paid for. This does not include or limit in any way Vincy delivery or any partner/non-partner store's liability for any matter for which it would be illegal for us or it to exclude, or attempt to exclude, our or its liability, including liability for death or personal injury caused by negligence or for fraud or fraudulent misrepresentation.

11. Events Outside of Our Control

No party shall be liable to the other for any delay or non-performance of its obligations under this agreement arising from any cause beyond its control including, without limitation, any of the following: Governmental Act, War, Traffic, Fire, Flood, Explosion, or a Circumstantial or Civil Commotion. For the avoidance of doubt, nothing in Clause 11 shall excuse the Customer from any payment obligations under this agreement.

12. Waiver

Neither you, Vincy delivery nor the partner/non-partner store shall be responsible to the others for any delay or non-performance of its obligations under this agreement arising from any cause beyond its control including, without limitation, any of the following: Act of God, Governmental Act, War, Traffic, Fire, Flood, Explosion, Circumstantial or Civil Commotion.

13. Severability

If any provision of this agreement is judged to be illegal or unenforceable, the continuation in full force and effect of the remainder of the provisions shall not be prejudiced.

14. Entire Agreement

These terms contain the whole agreement between the parties relating to its subject matter and supersede all prior agreements, arrangements and understandings between the parties relating to that subject matter.

15. Our right to vary our Terms and Conditions

Vincy delivery may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are binding to you.

16. Law and Jurisdiction

These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of Saint Vincent and the Grenadines.

Contact Details:

Vincy Delivery

Kingstown

Saint Vincent and the Grenadines

Phone: +1784-531-8123

Email:  support@vincydelivery.com

                 vincydelivery@gmail.com